Since we’re new to virtual events and you may be, too, here are answers to questions you might have:

Question: What is a virtual class?
Answer: A virtual class is interactive instruction over the internet. You need a device (computer, tablet, phone) with video and audio capabilities.

Question: How do virtual classes work?
Answer: You purchase a virtual class or classes, and we send you a confirmation email. You will have access to the Zoom meeting rooms via links which will be found on your Dashboard. Access to the Dashboard will be available after December 11, 2020. You will be asked to go through an online check-in via Zoom with our staff.

Each class session is 2 hours. We also encourage the teachers to schedule a short break during that time.

Question: Why do I need to do the Virtual Check-in?
Answer: The Virtual Check-in helps the XRX staff make certain all students are comfortable with Zoom and how STITCHES At Home uses Zoom. Having everyone familiar with the format and the technology helps classes begin on time and run smoothly. Most of the support problems we have come from those students who do not check in with us virtually. People may know Zoom very well. But our site is new and is always changing. So it’s important that you join us sometime during one of the two student check-in sessions (as per the schedule on the main page). We will also email you a reminder of those sessions with Zoom links as we get closer to the event. A typical check-in takes 5 minutes or less.

Question: What technology do I need to take a STITCHES at Home class or event?
Answer: You need an internet-connected device (computer, tablet, or phone) with a camera and microphone and that supports the Zoom application.

Question: Can I register for STITCHES at Home if I live outside the USA?
Answer: Yes, however, due to time and shipping constraints, kits will not be sent outside the USA.

Question: Do you really need my US shipping address?
Answer: Yes, we will send you your printed class materials and the class kit, if applicable. If you live outside the USA, you will recieve a PDF of the class materials. 

Question: What time are the classes/events?
Answer: All times listed on the schedule and class descriptions are Central Standard Time. Please remember to adjust the times for your local time zone.

Question: Where are the virtual Market listings for this event?
Answer: There isn’t a Market for this event although our sponsors will offer shopping opportunities. We are developing a virtual Market for future events.

Question: How many people are in a class?
Answer: Classes are limited to no more than 20 people because we want this to be an interactive experience between you, your classmates, and the instructor. If the class has a teaching duo, the limit may be raised to 25.

Question: Can I record my class(es) for myself or will a recording of the class(es) be provided for me as part of my fees?
Answer: No. As part of our contracts with the instructors, these are live classes. Recording your classes using screen capture technology is prohibited.

Question: I have an XRX, Inc. credit. How do I use it for a STITCHES at Home class or event?
Answer: Watch for the blue bar on the Check Out page asking if you have a credit. Click it to apply your credit from our two cancelled events (STITCHES United 2020 and STITCHES Midwest 2020). To use any other XRX, Inc credit, you will need to call 605.338.2450 (9am-5pm CDT, M-F) to register so we can apply it.

Question: What if I have a question or need help registering?
Answer: Questions can be emailed to [email protected]. Please include as much specific information as you can OR call us at 605.338.2450 during business hours (9:00 am – 5:00 pm, Central time, Monday thru Friday).

Question: How do I apply to teach for STITCHES.events?
Answer: Click the Teacher Information Page below for links and directions to apply.

Question: How does a business participate at an in-person event or STITCHES at Home Market as a vendor or sponsor?
Answer: The Vendor Resource page is online but we’re still updating it. But for now, please email your information to [email protected]. One of our team members will get back to you as soon as possible.

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