Frequently Asked Questions
Since we’re new to virtual events and you may be, too, here are answers to questions you might have:
Question: What is a virtual class?
Answer: A virtual class is interactive instruction over the internet. You need a device (computer, tablet, phone) with video and audio capabilities.
Question: How do virtual classes work?
Answer: You purchase a virtual class or classes, and we send you a confirmation email. Your supplies and pre-class work will be available on the class page through your Dashboard beginning June 19th. Zoom meeting links will be added to the class page closer to the event.
Question: Why do I need to check-in before the event?
Answer: You will be asked to check-in online via Zoom with our staff before the event begins. The virtual check-in process helps the XRX staff make certain all students are comfortable with Zoom and how STITCHES At Home uses Zoom. Having everyone familiar with the format and the technology helps classes begin on time and run smoothly.
Question: What technology to do I need to take a STITCHES at Home class or event?
Answer: You need an internet-connected device (computer, tablet, or phone) with a camera and microphone and that supports the Zoom application.
Question: Can I register for STITCHES at Home if I live outside the USA.
Answer: Yes, however, due to time and shipping constraints, kits and printed handouts will not be sent outside the USA.
Question: Do you really need my US shipping address?
Answer: Yes, we will send you your printed class materials and the class kit, if applicable. If you live outside the USA, you will have access to a PDF of the class materials on the class page.
Question: What time are the classes/events?
Answer: All times listed on the schedule and class descriptions are Central Daylight Time. Please remember to adjust the times for your local time zone.
Question: Where are the virtual Market listings for this event?
Answer: There isn’t a Market for this event although our sponsors will offer shopping opportunities. Our STITCHES Expo at Home events include a Market.
Question: How many people are in a class?
Answer: Classes are limited to no more than 20 people because we want this to be an interactive experience between you, your classmates, and the instructor.
Question: I have an XRX, Inc. credit. How do I use it for a STITCHES at Home class or event?
Answer: Watch for the blue bar when you view your cart or for the “Have a STITCHES credit or gift card? Click here to apply it” prompt on the Payment page. Click either to apply your credit.
Question: What if I have a question or need help registering?
Answer: Questions can be emailed to [email protected]. Please include as much specific information as you can OR call us at 605.338.2450 during business hours (9:00 am – 5:00 pm, Central Standard Time, Monday thru Friday).
Question: How do I apply to teach for STITCHES.events?
Answer: Please go to our Teacher Resources Page for information about teaching for STITCHES.events. But for now, please email your contact information to [email protected]. One of our team members will send you a link to the application forms as soon as possible.
Question: How does a business participate at an in-person event or STITCHES at Home Market as a vendor or sponsor?
Answer: The Vendor Resource page will be online on the new site soon. But for now, please email your information to [email protected]. One of our team members will get back to you as soon as possible.
Question: Is closed captioning available?
Answer: We provide closed captioning for classes and special presentations. It may not be available for exhibitors in the STITCHES Expo at Home virtual Market. Click here to view the instructions.
Question: Can I record my class(es) for myself or will a recording of the class(es) be provided for me as part of my fees?