Frequently Asked Questions

This page is here to help you find answers to your questions. Do you have an idea of what you’re looking for? Use the links below to jump to that section. Otherwise feel free to investigate.

About Stitches West

Registration

Changes to My Regsitration

Other FAQs

About Stitches

Question: What is Stitches West?
Answer: Stitches West is a crafter’s experience for knitters, crocheters, weavers, fiber artists, and more. It includes classes on everything from design to finishing. The Stitches West 2022 Market is a shopping experience you won’t want to miss. Vendors come from across the United States to display the latest wares to inspire your creativity. The free demonstrations in the exhibitor booths and in The Playground add to the excitement.

Question: What is the Stitches Schedule?
Answer: Please refer to the Schedule on the landing page for complete details. Free Market presentations will vary from show to show and will be posted in the Market.

Wednesday
Registration Desk open 3:00pm-6:00pm

Thursday
Registration Desk open 8:00am-7:00pm
Class hours 9:00am-12:00pm and 1:30pm-4:30pm
The Market Preview from 5:00pm-8:00pm (open to the public—tickets available)

Friday
Registration Desk open 8:00am-5:00pm
Class hours 9:00am-12:00pm and 2:00pm-5:00pm
Market Hours 10:00am-6:00pm (open to the public—tickets available)

Saturday
Registration Desk open 8:00am-5:00pm
Class hours 9:00am-12:00pm and 2:00pm-5:00pm
Market Hours 10:00am-6:00pm (open to the public—tickets available)

Sunday
Registration Desk open 8:00am-2:00pm
Class hours 9:00am-12:00pm and 1:30pm-4:30pm
Market Hours 10:00am-4:00pm (open to the public & FREE)

Question: Where do I stay?
Answer: We have special discounted Stitches room blocks at our host hotels. Those room blocks will become available to you on the same day that we open registration for that show’s events and classes. For more information visit our Hotel and Travel Page.

Question: Can I attend the Market without taking classes?
Answer: Yes, the Market is open to the public Thursday evening from 5:00pm to 8:00pm for $15. Friday and Saturday from 10:00am to 6:00pm and Sunday from 10:00am to 4:00pm. The entrance fee is $14 for a 1-day pass and $20 for a two-day pass. Market entrance is FREE for Sunday.

Registration

Question: How do I register?
Answer: As each show prepares to open, we send an e-newsletter announcing the opening. Click here to subscribe to the e-newsletter and stay up-to-date on the latest Stitches happenings.

There are two possible ways to register:
Good: Call 605-338-2450 (International 00+1+605-338-2450). Please have your class choices and your credit card ready before calling.
Better: You can register on-line by choosing classes from the menu. Select your classes and check out. If you don’t have a stitches.events account, you will create one during the check-out process. When a current email address is supplied, a receipt will be emailed immediately upon completion of the order. If you do not receive an email, please check your spam filter. If you would like a receipt mailed to you, you can call customer service to request it.

Question: Can I register more than one person on the same order?
Answer: You can only reserve one spot in a class on each registration. You need to create a second unique login for the additional people. To create a second order, complete the first registration, log out of your account, and then create the second order by selecting their classes. At checkout, you will create their account. Note: if you log out and log back in using your own password, the system will assign both orders to your account. If the second person already has an account, you will need their login information to complete the order, you cannot create a two accounts with the same email.

Question: How much does it cost to attend Stitches?
Answer: The answer to this question depends on what you are doing at the event. Are you just attending the Market? Are you only attending a special event? Are you taking one class or more than one class? The cost varies depending upon the answers to those questions. Please see the Pricing and Cancellation page for pricing information. Remember, if you sign up for any classes or paid special events, your entrance into the Stitches Market is included so you do not have to purchase a Market ticket.

Question: Can I register on-site?
Answer: Yes, on-site registration is available; however some classes do sell-out so you will want to register early to make sure you get the classes you want.

Question: How do I pay the “materials fee”?
Answer: For classes where a materials fee is listed, the teacher will be supplying some of what is needed to make the class successful. This may include hard-to-find items or other items which may be difficult for a person new to the technique to acquire. In all cases, this fee is in addition to the normal class fee and is paid directly to the teacher on the day of the class. Please bring exact change if possible.

Question: Why didn’t I receive my registration receipt?
Answer: A receipt is automatically emailed when a registration is completed. If you did not receive a receipt please check the following:
1) Do we have a correct email address? You can log into your account to check your email address. If you find it is incorrect, you can correct it and call 605-338-2450 to have a new copy sent.
2) If the email address is correct, check your spam filter (junk mail). Be sure to have [email protected] in your address book so that you receive our information.
3) If you registered online, did you complete the registration process? After you entered your credit card information, you were given a summary of your order to confirm what you were being charged. Did you click the button at the bottom of the page to complete the order? If not, your order was not placed.

Question: How do I know if I have the skills needed to take a class?
Answer: At Stitches, we have five levels defined. Beneath the class description and under the title Additional information, you will see the level suggested by the teacher.

No Skill required: You do not need to know anything about the craft, you will learn everything in class.

Basic: You know the basics of the craft—simple knit, simple crochet stitches, how to sew with needle and thread and attach a button, how to run a sewing machine, etc.

Easy: You should have completed at least one project and understand additional techniques—increases and decreases in knitting and crochet, how to sew a 1/4 or 5/8-inch seam by hand or on a machine, etc.

Intermediate: You have made a few projects; tried a few techniques in sewing, knitting, crochet, etc; and understand how to make a basic project—from start to finish.

Advanced: You have made (knit, crocheted, or sewn) several projects and are ready for a technique or concept that is more challenging.

Additional specific requirements may be listed in the class description.

Question: Do I get meals with my registration?
Answer: If you ordered one of our Evening Events that include a dinner, your meal is included for that event. No meals are provided at Stitches.

Question: What does registration to Stitches include?
Answer: With the exception of registrations for free events only, your registration includes entrance to the specific classes and special events you chose and entrance to the Stitches Market anytime it is open all weekend. It also includes entrance to any free events we may host.

Question: When is the early-bird registration deadline?
The early-bird deadline for registration is listed on the top of each class list page. For Stitches West 2022, the Early Bird registration deadline is November 17, 2021 at 11:59 pm CST.

Question: I placed an order but when I went back and looked there was nothing in my shopping cart. What happened?
Just like when you place an order on Amazon.com or some other website, once the order is placed your shopping cart is emptied. You can access your receipt by going to your account page. If you are logged in to the Stitches.events website, you will need to click the “My Account” link in the bottom grey section of the page. On the left side, click on My Orders, and you will see a summary of your Stitches orders, in order, beginning with the most recent. To see what is in each order, click the View button behind the order. Note: you can only view the order. You cannot change an order once it has been placed.

Changes to My Registration

Question: How can I change a class?
Once you have completed your original order, you cannot access it to change it. If you want to change to your existing registration, you will need to call customer service at 605-338-2450 between 9am and 5pm (central time). After December 2, 2021, there is a $10 change fee for any schedule changes.

Question: How do I add to my existing registration?
Once you have completed your original order, you cannot access it to change it. If you want to add to your existing registration, you will need to call customer service at 605-338-2450 between 9am and 5pm (central time). OR, you can create a new order, and the information from both orders will be combined onto one badge.

Question: How do I cancel my registration?
Answer: You can email [email protected] to cancel.

Cancellations received by December 2, 2021 will receive a refund less 20% of the cost of the entire registration

Cancellations after December 2, 2021 will not receive a refund but may be considered for a courtesy credit to a future Stitches event, minus a processing fee equal to 20% of the order. Courtesy credits expire 3 years after the date issued and may be used for any Stitches event.

Registrations cancelled after February 24, 2022 will not be eligible for a refund or a credit.

Class changes can only be made by calling the STITCHES office at 605-338-2450. There is no fee for switching classes until December 2, 2021. After December 2, 2021 any schedule changes (i.e. switching classes) are subject to a $10.00 fee.

Stitches reserves the right to cancel any class.

Other FAQs

Question: Do I need to check in when I arrive at Stitches?
Answer: Yes, you should come to the Registration Desk which is located just outside the Stitches Market. There you will receive your badge (which gets you into your classes and the Market), coupons for special deals being offered over the weekend, and a map of the facilities so you know where to find your classes and events.

Question: Why haven’t I received my Stitches badge?
Answer: Your badge along with some other important information will be waiting for you at the Stitches Registration desk located outside the market entrance.

Question: What if I lose my badge?
Answer: No problem, just to go the Stitches Registration desk with a valid ID, and we will reprint one for you.

Question: Do you need volunteers at Stitches?
Answer: We do use volunteers at Stitches events both in the registration booth and in the information booth inside the Market. For information about volunteering, please check on the website for a link to our volunteer sign-up page. (Note: link is not yet available) 

Question: Are children allowed at Stitches?
Answer: At this time, children who are not eligible for the Covid vaccine will not be allowed at the show per our Covid policy. We hope that this can change closer to the event. If that changes, the following will apply:

Although Stitches is a family-friendly event, classes, presentations, and evening events are limited to ages 8 and above for everyone’s enjoyment. Children 10 and under receive free admission to the Market.

Question: Are animals allowed?
Answer: Animals, other than properly identified service animals, are not allowed in the building. Note: Emotional support, therapy, comfort, or companion animals do not qualify as service animals under the ADA and are, therefore, not allowed at the show including in the Market, the classrooms, and the ballrooms which may be used for evening events. Hotel or surrounding restaurant outlets, with which Stitches has not contracted, may or may not allow non-service animals. Here is the ADA link for reference.

Question: Do you have a Statement of Principles and Conduct?
Answer: Our Statement of Principles and Conduct can be found here on our website and posted on large signs throughout each show. We ask you to familiarize yourself with our Statement of Principles and Conduct. Everyone attending a Stitches Event will be held to not only the rules of the venue, the laws of the city and state… but also to the spirit of our Statement of Principals and Conduct.

Question: What if I still need more help!
Answer: I have a question that hasn’t been answered here. What do I do? You can call our customer service department at 605-338-2450 and one of our team members will do their best to answer your question or find someone who can.

{"cart_token":"","hash":"","cart_data":""}